Explore our frequently asked questions here
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I’m not sure how much solar I need, can I increase system size in future?
Yes, you can increase the amount of solar in the future should your needs change, you just need to ensure you have enough space on your roof and the inverter capacity is suitable. Get in touch with one of the friendly team from Renewable Energy Queensland for a free energy assessment to find out more.
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Can I add an extra solar system to my existing system?
If you have an existing system and want to add on to this we can help. You will just need to ensure your inverter capacity is suitable.
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Do solar panels work at night or when there is no sunlight?
Solar panels use the energy from the sun to create renewable energy, so they do not work at night unless you have a battery installed with your solar system that collects and stores renewable energy for use at night.
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How can I check what I am saving on my energy bill by using solar?
Your energy bill will show the ‘Solar Credits’ in the discount section of your electricity bill. As well as this, you can review your daily kW usage to compare the amount used before solar and after installation. On average our customers save $2000 per year by installing solar panels!
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What STC am I eligible for?
Based on whether you are a business or a residential customer, you have a range of options for eligibility for STC (small-scale technology certificate).
Businesses (3-phase) - up to 99kw systems and receive these rebates, at the 2021 rate this could be up to $56,000.
Residential customers (single-phase) can get up to 13.2kw systems and receive these rebates, at the 2021 rate this could be up to $7,000in savings. Find out more here.
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Is the solar system resistant to harsh weather?
Due to the quality products we install, our solar panels and inverters are designed to withstand exposure to the elements including rain, hail, and strong winds.
Seraphim panels are tested to withstand 1:500 year storms, hail and high wind as well as tested to simulate harsh conditions over time to meet and exceed its 25-year performance warranty.
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Do you offer warranties for each solar system, battery and electric vehicle charger?
Yes, each of our solutions has its own unique warranty - an overview of warranties is below.:
Seraphim 25 year Performance Warranty (25-year)
Seraphim 15 year Product Warranty (15-year)
Sungrow 10 Year Inverter Parts and Labour Warranty (10-year)
Fronius 5+5 Year Inverter warranty (10-year)
Renewable Energy Queensland 5 year Whole of System Warranty (5-year)